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Communications Specialist

Phoenix Children's
Salary: Commensurate with experience
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Job Description

The Communications Specialist is a key member of the Communications team responsible for executing on our internal and external communication strategies at Phoenix Children’s. This role is part of a collaborative team working to enhance the communications experience for all of our internal and external stakeholders (employees, providers, patients, etc.), inspire and promote our culture, mission and values, deepen our stakeholder relationships and continue to strengthen the Phoenix Children’s brand. This position supports the organization’s efforts related to planning, execution and measurement of communications efforts to drive awareness, understanding, preference and loyalty to Phoenix Children’s with our various stakeholders. The Communications Specialist will use his or her writing and editing skills to draft materials such as press releases, newsletter articles and key messages that are deployed across various platforms (newsletters, emails, fliers, social media, etc.). The Communications Specialists will also work to help the team manage projects, catalog and track communications assets, monitor news coverage, maintain clipping reports, proactively pitch media, be onsite at events and media opportunities and work with stakeholders to maintain a positive image for Phoenix Children’s.

Duties & Responsibilities

1. Communications, Media Relations and Content Planning
Works with stakeholders to uncover opportunities for stories and important content within current channels including social media, internal communications and media relations channels. Identifies opportunities to achieve goals for various stakeholders and prioritizes projects appropriately to meet deadlines. Develops and executes integrated communications plans in-line with agreed upon goals. Works closely with Marketing and Communications team to ensure alignment of messages and timelines. Maintains media lists, editorial calendars and story road maps to effectively pitch media outlets. Ensures activities conform to legal standards, including but not limited to HIPAA and Stark.
2. Writing and Editing
Researches, writes and produces material targeted to various stakeholders (employees, patients, providers, etc.) in support of organization initiatives and priorities. This may include, e-newsletters, press releases, emails, blogs and other communications vehicles. Works with appropriate individuals to develop approaches to projects with topic ideas that with appeal to intended audiences and support enterprise-wide strategies and goals. Writes in top professional quality (style, grammar, interest, readability and tone), presents facts and quotations accurately, and ensures the finished product communicates effectively with appropriate language geared to its audience. When editing others’ writing, handles with respect for the writer and an understanding of the project goals and intended use(s). Writes using AP and Phoenix Children`s style guides with a commitment to error-free content.
3. Project Management
Delivers on multiple projects and initiatives simultaneously, meeting deadlines, quality measures and budgets. Helps maintain project management database for the team, including inputting projects, notes, deadlines and deliverables.
4. Research and Strategy Development
Uses research to better understand stakeholders in order to develop strategies and tactics to communicate appropriately. Regularly reviews Phoenix Children`s strategic objectives and needs to build impactful and creative communications strategies that keep the organization and its stakeholders informed about Phoenix Children`s developments
5. Performs miscellaneous job related duties as requested.1.

Desired Skills

- Excellent writer and communicator who has the ability to demonstrate impeccable judgment, creativity, intellectual curiosity and strategic thinking.
- Excellent interpersonal relationship skills.
- Clear and engaging writer who understands how to tailor information and content for various target audiences.
- Ability to run consistent communications activities that deliver measurable results and meet objectives.
- A quick and enthusiastic learner skilled at prioritizing, managing and completing multiple projects simultaneously in a fast-paced environment with exceptional organizational and planning abilities.
- Deadline-oriented, responds well under pressure, has a strong attention to detail, great follow-up and reporting skills.
- Solid experience working with digital communication tools and adept at experimenting with and learning new communication technologies.
- A self-starter who is comfortable and effective at working with people across all levels of the organization, including senior executives, managers, clinical staff, etc.
- Strong “reporter” mindset – seeking out interesting stories and asking insightful questions to identify key highlights and story angles to share.
- Top-notch proofreading and editing skills with a strong knowledge and use of AP style.
- Ability to stay professional and flexible in a dynamic and changing environment.
- Team player with ability to work collaboratively with others in the organization and outside agency partners.

Minimum Requirements

- Bachelor’s degree with a major or minor in marketing, communications, public relations, journalism or related field required
- One (1) to three (3) years of experience in writing, editing and content coordination required
- One (1) to three (3) years of previous experience in communications or public relations role required
- Hospital or healthcare experience preferred

Contact Information

Carol Klimas

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