Mayor and Council Communications Manager

$77,419 - $108,386 Annually

City of Chandler

October 18, 2018

The City of Chandler Mayor and Council Office is currently seeking qualified individuals to fill the full-time position of MAYOR AND COUNCIL COMMUNICATIONS MANAGER. This position reports to the Director of Communications and Public Affairs and serves at the pleasure of the City Manager. Classification Summary: The primary function of an employee in this classification is to manage the functions of the Mayor and Council Office and fulfill the communication needs of the Mayor, City Council, City Manager's Office, and Director of Communications and Public Affairs. This position develops communication strategies and administrative processes to carry out the Mayor and City Council goals and addresses constituent inquiries. It works with city departments and staff to implement Mayor and City Council initiatives and performs other managerial and administrative duties.

Essential Functions (list is not exhaustive): • Manages and directs the activities of the Mayor & Council Office in developing communication strategies and administrative processes to carry out the Mayor and City Council goals and objectives; • Supervises, directs, mentors, and evaluates assigned staff, addresses employee concerns and problems, counsels, disciplines and completes performance appraisals; conducts interviews and makes hiring decisions; • Prepares correspondence, columns, speeches, and talking points for the Mayor, City Council, City Manager, Assistant City Manager, and Director of Communications and Public Affairs; • Produces the Mayor's State of the City event and external communication programs, including coordinating topics, guests, and remarks with the Mayor and video production staff; • Assists City Manager, Assistant City Manager, and Director of Communications and Public Affairs implement the Mayor and City Council initiatives; • Conducts managerial research and special projects as directed by the City Manager, Assistant City Manager, the Mayor and/or City Council, or Director of Communications and Public Affairs; • Develops and monitors administrative policies and procedures for staff to process the flow of work and carry out goals and objectives of the Mayor and City Council Office; • Coordinates the work of city committees and ensures all resulting work and information is accurately and expediently communicated to city leaders; • Builds effective working relationships with elected officials, city leaders and department heads, and other city staff and community representatives; • Coordinates scheduled public appearances and logistics of City Council meetings with the City Clerk; • Meets with citizens or constituent groups on behalf of the elected officials; • Manages constituent relations by responding to inquiries from the public, finding answers to questions, referring queries to appropriate department or city employee, following-up to ensure issue has been appropriately addressed, and tracking issue responses and trends; • Ensures accurate and timely information flow between the City Council, City Manager, and City departments; • Represents the City at community meetings to analyze needs, listen and respond to specific concerns, and identify possible solutions; • Provides information to constituents on behalf of the elected officials; • Maintains regular contact with the City Manager, Assistant City Manager, Mayor, City Council and Director of Communications & Public Affairs to keep them appraised of constituent inquiries and issues; • Coordinates public appearances and meetings for the Mayor and City Council; • Assists with planning, coordinating, and monitoring special programs, events or projects initiated by city leaders and elected officials; • Assists in the implementation of new programs or enhancements to existing programs; • Communicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activities; • Develops and administers the budget for the division; monitors expenditures to stay within budget; • Performs all work duties and activities in accordance City policies and procedures; • Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook

Knowledge of: • Supervisory skills, employee evaluations, and training methods; • Planning, organizing, research, and project management skills; • Municipal government operations and structures; • Ordinances, codes, and policies governing City operations; • Professional applications of research and writing skills; • Community building and grassroots group organization; • Effective communication skills, orally and in writing; • Basic principles of communication, public relations, and governmental relations; • Facilitation and consensus-building methodologies; • Problems solving skills; • Budget principles and practices. Ability to: • Follow and generate written and oral instructions; • Plan, organize, assign, and organize the work of others; • Work in a team environment under stressful conditions; • Develop creative solutions to complex problems; • Establish and maintain effective working relationships with City Council, City leadership and employees, stakeholders, and the public; • Develop and deliver effective public presentations to large and small groups; • Respond to citizen requests in a courteous and effective manner; • Prepare and present accurate and reliable reports containing findings and recommendations; • Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks; • Identify mutually agreeable solutions between citizen groups and the City Council; • Analyze issues, draw logical conclusions, and develop strategies for resolution of issues; • Operate a motor vehicle; • Operate a personal computer and related software and demonstrate proficiency to prepare work orders, documents, spreadsheets, email, and timesheets and to assist other staff with related questions and problems; • Communicate effectively both orally and in writing, with the public and other employees.

Minimum Qualifications: • Bachelor's Degree in Public Administration, Management, Public Relations, Communications, Journalism or related field; and • Seven (7) years of public sector experience working in progressively responsible communications or public relations positions, including at least two (2) years of supervisory experience, and one (1) year of experience working with elected officials; and • Valid Arizona Driver's License with acceptable driving record; or • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

For consideration, please apply on-line at www.chandleraz.gov/hr/jobs by 11/07/18.