Manager- Communications


Blue Cross Blue Shield of Arizona

January 19, 2018

Who we are: Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,400 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65. Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. Position details: The Communications Manager is responsible for written and oral communications that support BCBSAZ’s senior executives, specifically the CEO and chief medical officer (CMO). The Manager will collaborate with other members of the Corporate Communications team to ensure consistent voice and messaging for the development of these internal and external communications. The Manager serves as a strategic communications adviser, from the assessment of opportunities and engagements, to the execution of presentations, speeches, talking points, videos, social media content and written materials. This is a full time position which is defined as working 40 hours per week plus any additional hours as requested or as needed to meet business requirements. Must be able to work some nights & weekends. Our Commitment BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group Please apply through our website: azblue/careers

• Act as a back-up for the Director of Public Relations and Corporate Communications and assist in other relevant departmental matters, as needed. • Develop comprehensive executive communications platforms that reach both internal and external audiences in support of BCBSAZ’s strategic direction, ensuring they are aligned with PR and Internal communication activities. • Identify and analyze impacted audiences and challenges, including risk mitigation strategies and tactics. • Define and measure success metrics and monitor receptivity to the communications in order to further tailor messaging and approach. • Strategize and draft key leadership messages for a given audience, including but not limited to employees, brokers, employers, vendors and community members. • Participate in developing plans and executing deliverables addressing issues that could impact the company’s overall reputation among customers, new and traditional media, and government officials and regulators. • Prepare specific and detailed briefings about communication outcomes. • Drive the creation of executive communications through to completion with great autonomy, but in consultation from Director of PR & Corp Communications, including text for speeches, op-eds, talking points, presentations, essays, articles, video scripts, website copy, correspondence, bi-annual leadership meetings, Town Hall, all-employee meetings, and other projects. • Consult with executives on preparing them for public appearances, including participating in media training, development of talking points, assistance with logistics. • Work with the PR and Internal Communication teams to spot trends and issues in advance, so that exceuctive communication strategies may be refined. • Monitors the healthcare, political, business industries through internal and external resources and generates ideas for content; conducts background research, interviews and literature reviews. • Partner with other Marketing employees to develop executive content such as videos, presentations, press releases, articles, etc. • Ensure communications are on brand and follow guidelines. • Work on multiple, simultaneous communications programs that require both strategic thinking as well as high-speed tactical execution. • Manage third-party vendors, including external consultants, agencies, designers, printers and freelancers, and associated budgets to ensure strategic and cost-effective use of services. • Provide on-site support as needed for executive engagements. • Assist the BCBSAZ crisis communications response team when executive communications are needed. • Collaborate with design team on high-quality, differentiated visual presentations for senior executives. • Provides writing and editing support across the Corporate Communications team, as needed or assigned. • Serve as a trusted advisor to project sponsors in their roles as leaders of change.

Required Job Skills • Superior written and verbal communication skills including excellent writing, proofreading and editing abilities and command of grammar/punctuation, style and format. • Mastery of communication strategies and superior creative skills. • Ability to craft communications that are personally and professionally representative of the executive. • Demonstrated knowledge in strategy, planning and execution of an organizational narrative. • Strong executive presence. • Attention to detail and accuracy that ensures error-free work. • Excellent interpersonal skills including the ability to develop and sustain relationships at all levels of the organization. • Ability to grasp complex issues and translate them into easily understood concepts. • Proficiency in research and mining data for content. • Data-driven approach to communications and ability to measure using different tools and metrics. • Ability to work in a fast-paced environment, managing multiple simultaneous projects under strict timelines and within ambiguous, undefined, sometimes confidential circumstances. • Experience with executive corporate or political leadership. • Experience serving as a corporate spokesman with media or professional/community organizations. • Ability to effectively manage multiple competing priorities. Required Professional Competencies • Robust experience and understanding of business and corporate strategy. • Persuasive communicator with excellent networking and relationship-building skills and who demonstrates the ability to be successful in a collaborative, matrixed environment. • Superior project management skills and organizational ability. • A decision maker who is skillful in his/her ability to make sound decisions, to communicate with confidence at all levels and to effectively influence key decision makers. • Strong interpersonal skills to manage multiple stakeholders, team members and leadership initiatives. • Highly collaborative and diplomatic with the keen ability to establish rapport and develop strong relationships with individuals at all levels of the organization

Required Work Experience • 8 years experience in communications, public affairs or public relations • 6 years of project management experience Preferred Work Experience • 5 years of experience leading the design and implementation of change management and communications strategies in a complex organization • 5 years working directly with senior executives to achieve their desired outcomes • 5 years of management experience Required Education • Bachelor’s degree in Communications, Journalism, Marketing, or related field Preferred Education • Master’s degree in Communications, Journalism, Marketing, or related field Preferred Certifications • Accreditation in Public Relations (APR) • Communication professional certification (e.g., ABC)

Please apply through our website: