COMMUNITY ENGAGEMENT SPECIALIST – MAYOR AND COUNCIL OFFICE

$57,975 - $79,713 Annually

CITY OF CHANDLER

February 4, 2019

The City of Chandler is currently seeking qualified individuals to fill the full-time position of COMMUNITY ENGAGEMENT SPECIALIST in the Mayor and Council Office. Classification Summary: The primary function of an employee in this class is to facilitate communication between residents and members of the City Council, City Manager's Office, and City departments. This is accomplished by using email, phone, social media, and digital communication platforms to communicate information. This employee also uses customer relations management software and social media management software to identify, respond, and track issues. This employee will research and gather responses to resident and City Council requests, draft speeches, emails and social media posts, write articles, and create presentations, and represent the City and elected officials.

Essential Functions (list not exhaustive): • Receives, researches, and answers sensitive and often confidential requests for information; may confer with management and legal counsel to determine City's position on an issue; coordinates and implements solutions to resolve the problem or issue; communicates and follows-up to ensure that the issue has been appropriately addressed; • Makes decisions, interprets policies and procedures, and serves as a representative of the City Council and Mayor and Council Office; • Coordinates communication activities with the City Manager's Office; • Responds to City Council and constituent inquiries; performs extensive research and collects information; writes clear and accurate responses; and makes recommendations based on findings to senior management; • Writes a variety of complex correspondence and documents for internal/external use; drafts articles, emails, letters, speeches, social media posts, presentations, and other publications; • Monitors social media and listens to identify issues and answer questions; • Manages and tracks multiple social media channels simultaneously; • Assists with digital content creation and conducts social media outreach to residents; • Designs graphic elements and infographics for social media posts and presentations; • Prepares graphic presentations and speaking points as required for City Council; • Assigns and processes citizen requests through a customer relations management system; monitors responses to citizens; performs comprehensive trends analysis; and prepares reports for Mayor and Council and City Manager's Office; • Plans, coordinates, and promotes neighborhood and community programs and events for initiatives initiated by the Mayor/Council and/or City Manager's Office; • Works with citizen groups or boards and committees on behalf of the Mayor and Council; • Represents the Mayor and Council Office by attending meetings and committees; presents information to staff, departments, and management; • Staffs City Council meetings and coordinates public appearances; • Assists in the production of City Council shows; • Performs all work duties and activities in accordance with City policies and procedures; • Works in a safe manner and reports unsafe activity and conditions. Follows Citywide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook.

Desired Qualifications: • Previous experience with customer relations management software.

Minimum Qualifications: • Bachelor's Degree in Communications, Public or Business Administration or related field; and • Three (3) years of progressively responsible and related experience in researching and analyzing data, responding to citizen/customer requests and/or program management; including at least one (1) year of social media management experience; and • Valid Arizona Driver's License with acceptable driving record; or • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

For consideration, please apply on-line at www.chandleraz.gov/jobs by 02/25/19 11:59 PM