Communications Manager

$78,000.00 - $109,199.00 Annually

City of Chandler

April 19, 2021

The City of Chandler is currently seeking qualified individuals to fill the position of COMMUNICATIONS MANAGER within the Communications and Public Affairs Department. This is an exempt, full-time, benefited position. Our communications reflect Chandler's brand as the Community of Innovation and demonstrate our unique community, exceptional quality of life and outstanding municipal services. The ideal candidate will have the ability to manage a small team working in a fast-paced environment to oversee external and internal communications, digital platforms and content creation. The City of Chandler, one of Arizona's first master planned cities, is located in the southeast part of the Phoenix metro area and has a current population of approximately 267,000. The Communications and Public Affairs Department supports the Mayor and City Council, assists the City Manager and directs the City's public information, communication, and marketing efforts as well as oversees the City’s websites and social media platforms. Classification Summary: The primary function of an employee in this class is to manage, develop, implement and maintain effective public information and digital communication programs for the City. Work includes supervision of employees, writing and editing content for publications, website content management, digital content development, social media management, preparation of marketing campaigns and release of publicity materials. This position serves as a public information officer for assigned client departments to publicize City news, address inquiries and develop materials for release to the community. This position will also oversee the City’s website, mobile application, social media platforms and associated services to develop and deliver digital content.

Essential Functions (list not exhaustive) • Manages activities to develop, implement and maintain effective public information and digital communication programs for the City; • Supervises, mentors and evaluates assigned staff, addresses employee concerns and problems, counsels or disciplines, completes performance evaluations, conducts interviews and makes hiring decisions; • Develops communication plans and strategies for public information and digital platforms, both internally and externally; • Oversees development of content for publications, City website, social media platforms, mobile application and digital content management applications; • Supervises the creation of marketing and media materials, website and social media content, news releases, newsletters, publications and presentations; • Serves as a liaison to assist departments with the production of public information and marketing materials, website and social media content, graphics, photos and videos; • Conducts managerial research and implements public information and digital communication projects as directed by the City Manager, Assistant City Manager and Communications and Public Affairs Director; • Provides assistance and publicizes official City functions for the City Council/City Manager, including open houses, surveys and public meetings; • Provides City departments with advice, training and resources to address media inquiries, social media use, website content and digital content; • Acts as City’s official spokesperson/media liaison to provide the City’s response to media inquiries; • Monitors media coverage, social media platforms and community inquiries to identify news/issues of community interest; • Gathers materials to respond to public records requests made by the news media; • Strategically collaborates and builds relationships across City departments and with key stakeholders; • Performs all work duties and activities in accordance with City policies and procedures; • Works in a safe manner and reports unsafe activity and conditions. Follows Citywide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City’s Safety Handbook.

• Experience working with elected officials and managers in a municipal or other government setting;

• Bachelor’s Degree in Public Relations, Journalism, Mass Communications, Marketing or related field; and • Seven (7) years of public information or digital content management experience, working in related progressively responsible positions which includes at least two (2) years of supervisory experience; and • Valid Arizona Driver’s License with acceptable driving record; or • Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

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